Frequently Asked Questions (FAQ)

Welcome to Truley Unique! We understand that online shopping can raise questions, so we've compiled a list of frequently asked questions to assist you. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team.


**1. **How do I place an order?**

- To place an order, follow these simple steps:
- Browse our online store and add items to your shopping cart.
- Review your cart and click "Checkout."
- Provide your shipping information and payment details.
- Confirm your order.


**2. Can I track my order?**

- Yes, you can track your order. After your order is shipped, we will send you a confirmation email with a tracking number and a link to track your package.


**3. What payment methods do you accept?**

- We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and more. You can see all accepted payment options during checkout.


**4. What is your return policy?**

- Because many of the items sold in our shop are purchased for personal use and food preparation, we cannot accept returns or exchanges. However, we ask that you contact us immediately if there is a problem with your order. Please refer to our Return Policy for more details.


**5. How long does shipping take?**

- Shipping times vary depending on your location and the shipping method chosen during checkout. We offer standard and express shipping options. You can estimate delivery times on the checkout page.


**6. Do you ship internationally?**

- Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. Please see our Shipping Policy for more details.


**7. How can I contact customer support?**

- Our customer support team is here to assist you. You can reach us through our Contact Us page, where you can submit a contact form or find our email address and phone number.


**8. Is my personal information secure?**

- We take your privacy and security seriously. Your personal information is encrypted and stored securely. For more details, please read our Privacy Policy.


**9. Can I change or cancel my order after it's placed?**

- If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We'll do our best to accommodate your request.


**10. Do you offer discounts or promotions?**

- Yes, we frequently run promotions and offer discounts. To stay updated on our latest deals, sign up for our newsletter and follow us on social media.


**11. Do you accept request for custom cutters and embossers?**

- Yes, we accept request for custom cutters, embossing stamps, texture rollers and other items.


**12. How do I place a request for a custom cutter/embosser?**

Please send any important images and specifications, such as size, cutter, embosser, cutter stamp set, or texture roller, for designing your cutter/embosser to truleyuniquellc@gmail.com. Once we receive your request, we will respond with the necessary information and may request any additional details required for creating the custom item.


**13. How do I purchase gift cards?**

Please note that Truley Unique e-gift cards are digital and do not require physical shipping.

1. Add Truley Unique e-gift cards to your cart along with other items in our online shop.

2. During checkout, ensure that you provide either your email address or the recipient's email address for the delivery of the e-gift card.

3. Following the checkout process, you will promptly receive an email at the specified address. Open this email and utilize the provided link to access details about your e-gift card. If you're gifting it to someone else, you can also share the link with them.

Make sure to save or copy the link to a secure location for future reference, allowing you to check the balance of your Truley Unique e-gift card at any time.


**14. How do I redeem gift cards?**

1. Retrieve the code from the e-gift card webpage.
2. Enter the code by typing or pasting it into the "Discount code or gift card" field during the checkout process on TruleyUnique.com.


**15. How do I check the balance on a gift card?**

To inquire about your Truley Unique e-gift card balance, please utilize the provided link dedicated to your e-gift card. The remaining balance will be promptly shown beneath the original card value.


We hope this FAQ section has answered your questions. If you have any additional inquiries or need further assistance, please don't hesitate to contact us. Thank you for choosing Truley Unique!